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Frequently Asked Questions

Shipping

 
 

Items

 
 

Buying

 
 

Returns

 
 

Payments

 
 




Shipping


Do you offer shipping promotions and free shipping?

Yes, we do! Our shipping promotions vary, but we typically offer free shipping for orders over a certain amount.

My package was missing items, what gives?

Rest assured that you will receive every item in your order. We often split ship orders that have multiple items so you may receive your order in two or more packages that can sometimes arrive a few days apart.

We try to ship from the warehouse closest to your location, so you may receive your items as quickly as possible. Sometimes your entire order may not be available at one location and will therefore be shipped from more than one location. There is no extra charge for this service.

Orders that contain a mix of both clearance and non-clearance items will typically split ship.

How fast do you ship? Can I track my order?

We ship extremely quickly. Except for Economy shipping, orders placed by 3PM EST ship the same day. Except for Economy shipping, the majority of our customers receive their orders within 3 business days. Economy shipping adds 1-4 business days before shipping. We also offer two day and next day shipping.

Yes, you can track your order. We provide tracking numbers via email and via online order status the night we ship.

Can you guarantee a delivery date or expedite shipping?

We ship extremely quickly. We offer two day and next day shipping. Except for Economy shipping, orders placed by 3PM EST ship the same day. Except for Economy shipping, the majority of our customers receive their orders within 3 business days. Economy shipping adds 1-4 business days before shipping.

We are sorry that we cannot ship any faster than that and that we cannot guarantee delivery dates.

Do you ship to Canada or other international destinations?

At this time we do not ship to Canada or other destinations outside the United States. We currently only ship within the 48 contiguous United States.

Do you ship to PO boxes or APO and FPO addresses?

No, unfortunately, at this time we do not ship to those addresses.

Do you ship to Hawaii, Alaska, Puerto Rico and U.S. Protectorates?

No, unfortunately, at this time we do not ship to those locations.

Where do you ship from?

We ship from multiple locations throughout the United States. Your purchase will typically ship from the location that is closest to you so you get it as quickly as possible.

Orders consisting of more than one item can ship from multiple locations in separate packages that can arrive a few days apart.

Do you ship signature required?

To be safe, it's best to expect that your shipment will require a signature. Many orders are shipped UPS and they tell us that each UPS driver has the option of requiring a signature. So, to be safe, it's best to expect that you will need to sign.

We apologize if that's an inconvenience. Please just provide a shipping address where somebody will be present to sign during regular business hours.



Items


Do you sell new, geniune merchandise?

Yes, definitely. ALL our items are ALWAYS NEW. If the manufacturer affixes tags, tags will be attached. We DO NOT sell seconds, irregulars, or rejects. We also only sell geniune merchandise. All our merchandise is made by quality name brands that you know.

Keep in mind that most brands we carry have many different styles (i.e. models). We always list the manufacturer's style number of the item in the description. If you or a friend has a similar item from a particular brand that is a bit different than an item you purchased from us, just check the style number. Odds are they are different. Or, it is possible that the other item was made in a different year.

How do I figure out what size to get?

The way to find the right size is to review the measurements in the product description. You may also find it helpful to view our Fit Guidelines to view sizes by brand.

What are the size measurements for the clothes you sell?

Most all of our products include detailed size measurements provided by our suppliers. Different manufacturers provide us with different types of measurements. Please consider the following important comments about measurements we provide:

  • Some measurements MAY be of the item laid flat. For instance, a width measurement may NOT be the distance all around a human body - it could be kind of just across your front. (You'll be able to tell.)
  • Many measurements frequently assume a taut fabric, but some measurements we have are really more as if the item was slack. You may also find it helpful to view our Fit Guidelines to view sizes by brand.

Will clothes from The Deal Rack shrink in the wash?

Many items that we sell are PRE-SHRUNK. Just check out the item description. You'll find this type of detailed info in the item description. If an item is not pre-shrunk and is 100% cotton, you should expect it to shrink as any other similar garment would shrink.

What do you mean when you refer to the fabric weight of an item?

When we list the fabric weight of an item, what we are referring to is the actual weight of one yard of that particular fabric used to make the item. The fabric weight does not have any correlation to the actual weight of the garment, rather the thickness of the material used to produce the item.

A typical t-shirt is about 5.2 oz. The range of weights for t-shirts that we carry is about 4.5 oz. to 6.3 oz. Most all the time, you can find the fabric weights of our clothes in the product description.



Buying


Do you offer discounts for bigger purchases?

We do certainly offer discounts for larger purchases. We also offer free shipping for orders above a minimum value. If you're purchasing more than $1,000, please contact us with the details, and we can see if we can do something extra for you!

Why are some colors or sizes more or less expensive than others?

Our prices are based on what our suppliers charge us. We try to give our customers the lowest possible prices. That means that if a supplier charges us less for a particular size or color, we also charge less.

Sometimes you’ll see a lower price for items that are the color white. White items generally cost us less from our suppliers, and we do charge less for them. Sometimes smaller sizes will have lower prices too.

 

Can I send you changes to my order with my payment or in comments fields?

We apologize for any inconvenience, but most definitely not.
We will ship what you order using the color & size menus and CANNOT modify your order based on requests you make in comment fields available in the order and payment process or by email.

So we can ship quickly for you, our system automatically processes orders based on what you order online. For that reason, we are unable to manually modify orders after they are placed. That said, we can sometimes intercept and cancel orders so that you can place a new order. Please contact us at 888-755-7225 ASAP if you would us to try that for you.

It is obviously not possible to modify orders after they are shipped.

Can I cancel my order?

We process and ship orders very quickly. For this reason, we are unable to cancel an order once it has been placed. If you change your mind about a purchase, you may return the item(s) in accordance with our return policy.

 



Returns


Can you do exchanges?

We do accept returns, but we cannot do exchanges. Subject to our return policy, we do offer REFUNDS of the purchase price (excluding shipping). Please read our return policy and contact us before attempting to make a return.

We only offer refunds of wholesale bulk cases in the case of product defects and if the items are in new, unworn, and unwashed condition.

Do you have a satisfaction guarantee? Can I return this purchase?

Yes, certainly! We have a satisfaction guarantee, and we accept returns! If you are unsatisfied with an item for any reason, return it within 30 days of receipt in NEW, UNWORN, & UNWASHED condition with original tags attached for a full refund of the purchase price (excluding shipping). We apologize that we CANNOT DO EXCHANGES (refunds only). Please allow 10 business days for your credit to process.

Please contact us for return instructions and an RA number by using our return form.

We only offer refunds of wholesale bulk cases in the case of product defects and if the items are in new, unworn, and unwashed condition.

Where do I send my return?

Please contact us before attempting to make a return and complete our return form.

Only returns with a Return Authorization (RA) number that are shipped to our returns address will be refunded.



Payments


What payment methods do you accept?

We accept all major credit cards and Paypal. We may add other payment methods in the future.

Can I pay by check or money order or C.O.D.?

No, we apologize but you cannot. We accept all major credit cards and Paypal. We may add other payment methods in the future.