FAQ

Shipping

Do you offer shipping promotions and free shipping?

Yes, we do! Our shipping promotions vary, but we typically offer free shipping for orders over a certain amount.

Expedited options are available at an additional cost.

My package was missing items, what gives?

Rest assured that you will receive every item in your order. We often split ship orders that have multiple items so you may receive your order in two or more packages that can sometimes arrive a few days apart.

We try to ship from the warehouse closest to your location, so you may receive your items as quickly as possible. Sometimes your entire order may not be available at one location and will therefore be shipped from more than one location. There is no extra charge for this service.

How fast do you ship? Can I track my order?

We ship extremely quickly. Yes, you can track your order. We provide tracking numbers via email and via online order status the night we ship.

In most cases, orders placed by 3PM EST ship the same day, except for orders with Economy shipping. The majority of our customers receive their orders within 3 business days. Economy shipping may add 1-4 business days before shipping. We also offer two day and next day shipping. Please note that any errors in the shipping address requiring correction will delay your order one business day.

Can you guarantee a delivery date or expedite shipping?

We ship extremely quickly. We offer two day and next day shipping. Except for Economy shipping, orders placed by 3PM EST ship the same day. Except for Economy shipping, the majority of our customers receive their orders within 3 business days. Economy shipping may add 1-4 business days before shipping. Please note that any errors in the shipping address requiring correction will delay your order one business day.

We are sorry that we cannot ship any faster than that and that we cannot guarantee delivery dates.

Do you ship to Canada or other international destinations?

We do not currently ship to Canada or other destinations outside the United States. We currently only ship within the 48 contiguous United States.

Do you ship to PO boxes or APO and FPO addresses?

No, unfortunately, at this time we do not ship to those addresses.

Do you ship to Hawaii, Alaska, Puerto Rico and/or U.S. Protectorates?

No, unfortunately, at this time we do not ship to those locations.

Where do you ship from?

We ship from multiple locations throughout the United States. Your purchase will typically ship from the location that is closest to you so you get it as quickly as possible.

Orders consisting of more than one item may split ship from more than one location in separate packages that could arrive a few days apart.

Do you ship signature required?

To be safe, it's best to expect that your shipment will require a signature. Many orders are shipped UPS and they tell us that each UPS driver has the option of requiring a signature. So, to be safe, it's best to expect that you will need to sign.

We apologize if that's an inconvenience. Please just provide a shipping address where somebody will be present to sign during regular business hours.

Products

Do you sell new, genuine merchandise?

Yes, definitely. ALL our items are ALWAYS NEW. If the manufacturer affixes tags, tags will be attached. We DO NOT sell seconds, irregulars, or rejects. We also only sell genuine merchandise. All our merchandise is made by quality name brands that you know.

Keep in mind that most brands we carry have many different styles (i.e. models). We always list the manufacturer's style number in the description. If you or a friend has a similar item from a particular brand that is a bit different than an item you purchased from us, just check the style number. Odds are they are different. Or, it is possible that the other item was made in a different year.

How do I figure out what size to get?

Just see the “Sizing” tab on the product page underneath the product photo.

What are the size measurements for the clothes you sell?

You can find measurements on the “Sizing” tab on the product page underneath the product photo. Different manufacturers provide us with different types of measurements. Please consider the following important comments about measurements we provide:

  • Some measurements MAY be of the item laid flat. For instance, a width measurement may NOT be the distance all around a human body - it could be kind of just across your front. (You'll be able to tell.)
  • Many measurements frequently assume a taut fabric, but some measurements we have are really more as if the item was slack.

Will clothes from The Deal Rack shrink in the wash?

Many items that we sell are PRE-SHRUNK. Just check out the item description. You'll find this type of detailed info in the item description. If an item is not pre-shrunk and is 100% cotton, you should expect it to shrink as any other similar garment would shrink. Polyester-cotton blends and other synthetic fabrics will generally not shrink with proper care.

What do you mean when you refer to the fabric weight of an item?

When we list the fabric weight of an item, what we are referring to is the actual weight of one yard of that particular fabric used to make the item. The fabric weight does not have any correlation to the actual weight of the garment, rather the thickness of the material used to produce the item.

A typical t-shirt is about 5.2 oz. The range of weights for t-shirts that we carry is about 4.5 oz. to 6.3 oz. Most all the time, you can find the fabric weights of our clothes in the product description.

Pricing & Ordering

Do you offer discounts for bigger purchases?

We do certainly offer discounts for larger purchases. Coupon codes are available on our site. Call us if you can’t find them. We also offer free shipping for orders above a minimum value. If you're purchasing more than $1,000, please contact us with the details, and we can see if we can do something extra for you!

You’ll see that prices for custom designed products include significant discounts for larger quantities, and, coupon codes are still applicable to those discounted prices.

Why are some colors and sizes more or less expensive than others?

Our prices are based on what our suppliers charge us. We try to give our customers the lowest possible prices. That means that if a supplier charges us less for a particular size or color, we also charge less.

Sometimes you’ll see a lower price for items that are the color white. White items generally cost us less from our suppliers, and we do charge less for them. Sometimes smaller sizes will have lower prices too.

Can I send you changes to my order with my payment or in comment fields?

We apologize for any inconvenience, but generally, no, we cannot do that.

Can I cancel my order?

You can always call us to give it a try, but because we ship so quickly, we generally are unable to intercept and cancel an order once it has been placed. Of course, if you change your mind about a purchase, you may return the item(s) in accordance with our return policy.

What payment methods do you accept?

We accept all major credit cards and Paypal.

Can I pay by check or money order or C.O.D.?

No, we apologize but we do not currently accept those payment methods. We accept all major credit cards and Paypal. 


Returns

Do you have any satisfaction guarantees?

Why, yes, we certainly do! Visit our guarantees page for more info.

Do you accept returns?

For undecorated merchandise other than underwear, yes, certainly! We have a satisfaction guarantee, and we accept returns! Read our guarantee and return policy.

Can you do exchanges?

Except for underwear, we accept returns, but we cannot do exchanges. Please read our return policy and either complete the form or contact us before attempting to make a return.

Where do I send my return?

Please either complete our returns form or contact us before attempting to make a return. We will assign an RA number to your return and give you the proper return address (there are multiple possible locations).